GET IN TOUCH
Contact us
We read everything. One person answers, so give it a day or two.
The fastest route: for a bug or an idea, use Settings → Feedback inside Clarus. It sends the app version and your platform with it, which usually saves a whole round of "which build are you on?".
Everything reaches the same inbox — Clarus is one person, so there is no point pretending otherwise with a wall of departments.
Billing and refunds, an account you cannot get into, a bug you would rather not post publicly, or a privacy request (access, correction or deletion of your data — see the Privacy Policy for what we hold and why).
Found a security problem? Put SECURITY in the subject and tell us before telling anyone else. We will work with you on it, and we will not take legal action against research done in good faith that does not access other people's data.
Inside the app
Settings → Feedback posts a bug to the public board or sends an idea privately. Bugs are public on purpose — so you can see whether yours is already known, and what is being done about it.
Who you are contacting
Clarus is built and operated by Tarik Al-Hadethi, based in Dubai, United Arab Emirates. Everything reaches [email protected].
What we cannot help with
We do not offer phone support, and we cannot recover captures you deleted from your own computer — Clarus keeps everything locally and does not hold a copy unless you uploaded it to the cloud.