LEGAL
Refunds & cancellation
Last updated 6 August 2026
The short version: every account gets a free month before paying anything, so you should never be buying Clarus Pro blind. If you pay and change your mind, tell us within 14 days and you get your money back. Cancel whenever you like — Pro simply runs to the end of the period you already paid for.
Try before you pay
Every new account gets one month with every Pro feature unlocked, with no card required and nothing to cancel. That offer does not expire: it applies whenever you sign up. We would much rather you used the month than asked for a refund.
The 14-day refund
If you buy Clarus Pro and change your mind, email [email protected] within 14 days of the charge and we will refund it in full. You do not have to give a reason.
This is offered to everyone, everywhere. Customers in the EU and UK have a statutory 14-day right of withdrawal on digital purchases; we apply the same terms worldwide rather than asking where you live.
Renewals
Subscriptions renew automatically so the app keeps working. If a renewal catches you out, email us within 14 days of that charge and we will refund it, provided you have not used a Pro feature since it was taken.
Cancelling
Cancel any time from Settings → Subscription, which opens the billing portal. Cancelling stops the next charge; Pro keeps working until the end of the period you have already paid for. Nothing is deleted when Pro ends — every capture, recording and edit stays on your computer and stays yours, and Clarus keeps working for everything in the Free column.
Your cloud allowance returns to the free 250 MB. If you are over it, nothing is deleted automatically: you keep read access to your uploads and can remove what you no longer need. See the Terms of Service.
How refunds are paid
Refunds go back to the original payment method through Stripe, our payment processor. Your bank decides how quickly it appears — usually 5 to 10 working days. We never see or store your card details.
Prices and tax
Prices are shown in US dollars. Any VAT or sales tax that applies where you are is calculated at checkout and shown before you pay.
If something goes wrong
If you were charged twice, charged after cancelling, or cannot reach your account, email [email protected] and we will sort it out. Please contact us before opening a chargeback — it is faster, and a chargeback locks the account until the bank resolves it.
Who you are buying from
Clarus Pro is sold by Tarik Al-Hadethi, based in Dubai, United Arab Emirates. These terms are governed by the laws of the United Arab Emirates, and nothing here removes rights you have under the consumer law of the country you live in.